** SHIPPING - Flat rate Australia wide $10.90 delivery **

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Sweet Desires Parties

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Refund Policy

We hope you are thrilled with your goods when your parcel arrives, and to make sure you are 100% satisfied, we’d like to back up our products. So here’s what we would like to offer you:


Damaged/lost goods

Great care is taken in packaging your order to ensure your goods arrive in perfect condition. Please bear in mind that we cannot accept responsibility for goods damaged or lost in transit unless you choose the 'Registered Post' shipping option. Registered post provides you insurance and allows you to track your parcel. In the unlikely event that your goods are lost or damaged upon arrival, please notify us within 7 days. We will then arrange a replacement to be sent. Damaged goods will need to be returned to Sweet Desires, and must be received by Sweet Desires within 30 days from dispatch of original order.


Change of mind

If the products are not just as gorgeous as you thought they would be, you are welcome to return your purchase within 30 days of receipt of goods for an exchange, credit or refund. Goods must be in pristine condition (ie packaging not damaged or opened).Return postage will be at the expense of the customer and credit will be held for up to 6 months. Please contact us within 30 days and quote your invoice number to arrange return details. Goods being returned must be received by Sweet Desires within 45 days from dispatch of original order.


We take great pride in our customer service and want you to be fully satisfied with your purchases and trust that this 30 DAY MONEY BACK GUARANTEE will give you all the confidence you need! Should you have any queries or concerns please either phone or email us as we would love to help you.